Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Have Questions?
Where are your products shipped from?
All orders are shipped from our Australian warehouse and trusted supplier partners. This ensures fast delivery and high-quality products for every order.
How long does shipping take?
Most orders arrive within 3–10 business days depending on your location. You’ll receive a tracking number as soon as your order ships.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay for secure and easy checkout.
Are your products safe for all dog breeds and sizes?
Yes! Our accessories and toys are tested for safety and designed to suit small, medium, and large breeds. Always supervise your dog during playtime for best results.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.